exchanges & returns

BANGLES:

Pūlama Jewelry carries 7 bangle sizes.  Four of them are child size bangles (size 5, size 5.5, size 6 and size 6.5) and three of them are adult size bangles (size 7.5, size 8, size 8.5).  All of these bangle sizes can be exchanged or returned for a full refund, only if it is in brand new condition with the tags still attached.  Any bangles that are not one of the above sizes are considered custom sizes and are non refundable.  Please read our Bangle Sizing Instructions before purchasing your bangle.  It is very important to us that you are satisfied with your order.  If you have received a bangle that is the wrong size and it is non refundable, please contact us to possibly organize an exchange.

RINGS:

Rings only in brand new condition with the tags still attached can be exchanged or returned.

NECKLACES, EARRINGS, CUFFS, & MO'OREA BRACELETS:

Because of their malleability and fragility, these items are non refundable.  It is very important to us that you are satisfied with your order.  If you have received one of these jewelry pieces and are not satisfied, please contact us to possibly organize an exchange. 

CUSTOM ORDERS:

There are no refunds given for any type of custom order, although it is very important to us that you are satisfied with your order.  If you would like to alter your custom order, please contact us to do so.

 

Refunds and exchanges must be sent back to PUlama Jewelry with in 14 days of your delivery date. Customer is responsible for return shipping and exchange shipping cost.


Please complete the form below TO REQUEST AN EXCHanGE OR RETURN

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